Terms of service
Valuebapet is committed to providing clear shopping assistance and after-sales support. We aim to help customers throughout the browsing, ordering, delivery, and post-purchase processes.
1. Product Information
We make reasonable efforts to ensure that product names, images, descriptions, and specifications displayed on our website are clear and accurate. Colors and visual appearance may vary slightly due to individual screen settings. Please refer to the specifications and descriptions on the relevant product page.
2. Order Support
Customers may contact us by email or phone for assistance with order status, payment confirmation, order details, and other related questions. Please provide your order number when contacting us so that we can identify your purchase.
3. Shipping Support
Available tracking information will be provided through an order notification or email after dispatch. If your shipment is delayed or tracking information appears unusual, please contact us for assistance.
4. After-Sales Support
If an item arrives damaged, defective, or different from what you ordered, please contact us promptly and provide your order number along with relevant photos or details. We will review the situation and assist in accordance with our Return, Refund, and Exchange Policy.
5. Customer Responsibilities
Customers are responsible for reviewing product descriptions, specifications, gift set contents, and other product details before placing an order, and for providing accurate shipping information. For Holiday Gift Sets and Towel Gift Sets, please review the listed items, quantities, dimensions, and other details to determine whether a product meets your needs.
6. Customer Support Hours
Our customer support hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8). Inquiries received outside these hours will be handled as soon as reasonably possible during the next support period.
7. Contact Information
Email: [email protected]
Phone: +86 13348836860
Website: https://valuebapet.com