Refund policy
Valuebapet wants customers to have a positive shopping experience. If you are not satisfied with an item you receive, you may request a return, refund, or exchange in accordance with the policy below.
1. Return Request Period
Customers may contact our support team to request a return within 30 days of the delivery date. Requests submitted after this period may not be accepted, except where otherwise required by applicable law.
2. Return Conditions
Returned items should be kept in their original condition, to the extent possible, and include the original packaging, accessories, and any items supplied with the product. Items should not have been improperly used, damaged, or altered by the customer.
Items that have been used, have missing accessories, or do not meet the return conditions may require further review before a return can be approved.
3. How to Request a Return
To request a return, email us at [email protected] and provide the following information:
- Your order number;
- The name of the item;
- The reason for the return;
- Relevant photos or a description of the issue, if applicable.
Our support team will review your request and provide the next steps. Please do not send an item back before receiving return instructions from our team.
4. Refunds
Once the returned item has been reviewed and approved for a refund, the refund will be issued to the original payment method.
Refunds are generally processed within 5–10 business days after approval. The time required for the funds to appear in your account may vary depending on your payment provider or bank.
Original shipping fees are generally non-refundable unless otherwise required by applicable law or separately agreed upon.
5. Exchanges
If you would like to exchange an item, please contact us by email with your order number, the item you wish to exchange, and the reason for the request. Exchanges are subject to review and product availability.
6. Return Shipping Costs
Customers are generally responsible for return shipping costs unless the item is defective, damaged during transit, incorrect, or another circumstance has been confirmed for which we are responsible.
7. No Restocking Fee
Valuebapet does not charge a restocking fee.
8. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and relevant photos so that we can review the issue and assist with an appropriate solution.
9. Contact Us
For return, refund, or exchange requests, please contact:
Email: [email protected]
Phone: +86 13348836860
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)