Shipping policy
Valuebapet aims to process and deliver customer orders accurately and promptly. Please review the following shipping information before placing your order.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation. Processing time does not include weekends or public holidays. Processing may take longer during periods of high order volume or under special circumstances.
2. Shipping Time
After dispatch, the estimated delivery time is 7–15 business days. The total estimated delivery time, including order processing, is approximately 8–18 business days.
These timeframes are estimates. Actual delivery dates may vary depending on the carrier, destination, weather conditions, customs inspections, and other circumstances beyond our control.
3. Shipping Fees
- Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free shipping.
- Orders with a discounted merchandise subtotal below US$39.99 are subject to a shipping fee of US$12.99.
The applicable shipping fee will be displayed at checkout.
4. Order Dispatch and Tracking
Once an order has been dispatched, tracking information will be provided through an order notification or email when available. Customers can use the tracking details to check the shipment status.
Please note that tracking information may take some time to appear or update in the carrier's system.
5. Shipping Delays
Delivery may be affected by weather conditions, peak shipping periods, carrier operations, customs inspections, or other circumstances beyond our control. If your order has not arrived within the estimated delivery timeframe, please contact us at [email protected].
6. Shipping Information
Please make sure that the recipient's name, complete shipping address, postal code, and contact number are accurate when placing your order. Incomplete or incorrect information may affect delivery.
7. Contact Us
For shipping-related questions, please contact us:
Email: [email protected]
Phone: +86 13348836860
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)