FAQ
1. What products does Valuebapet offer?
We offer gift box sets, including Holiday Gift Sets and Towel Gift Sets. Please refer to each product page for specific contents, quantities, and features.
2. Where can I find gift set information?
You can find product images, descriptions, specifications, gift set contents, and other relevant details in the product categories and on individual product pages. If you have questions, please contact our customer support team.
3. What is included in each gift set?
The contents may vary from one gift set to another. Please refer to the product list, images, and description on the relevant product page for the included items.
4. How do I place an order?
Select the products you want and add them to your cart. Review your items and quantities, proceed to checkout, enter accurate shipping information, and complete payment.
5. How long does order processing take?
Orders are generally processed within 1–3 business days after payment confirmation. Weekends and public holidays are not included in the processing period.
6. How long does shipping take?
After dispatch, estimated delivery takes 7–15 business days. The total estimated timeframe, including processing, is approximately 8–18 business days. Actual delivery times may vary depending on the destination, carrier, and other factors.
7. How much does shipping cost?
Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free shipping. Orders below US$39.99 are subject to a shipping fee of US$12.99. The applicable fee will be displayed at checkout.
8. How can I track my order?
When tracking information is available, it will be provided through an order notification or email after dispatch. Please allow some time for tracking updates to appear.
9. Can I return an item?
Yes. You may contact our customer support team to request a return within 30 days of delivery. Items must meet the applicable return conditions. Please refer to our Return, Refund, and Exchange Policy for details.
10. How long do refunds take?
Once a return is approved, refunds are generally processed within 5–10 business days. The time required for the funds to appear may depend on your payment provider or bank.
11. Do you offer exchanges?
You may contact us to request an exchange. Exchange requests are subject to review and product availability.
12. Who pays for return shipping?
Customers are generally responsible for return shipping costs. If an item is defective, damaged during transit, incorrect, or another circumstance has been confirmed for which we are responsible, we will assist according to the circumstances.
13. Do you charge a restocking fee?
No. Valuebapet does not charge a restocking fee.
14. How can I contact customer support?
You can reach us using the following details:
Email: [email protected]
Phone: +86 13348836860
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)